We collect only the information needed to provide the service, we do not sell your data, and we give you control over your account information.
1. Information We Collect
Account information: When you register, we collect your name, email address, phone number, business name, and billing information necessary to create your account and process payments.
Call data: When calls are handled by ServiceHero AI, we may process call audio, transcriptions, caller-provided information (name, phone number, address, job details), and call metadata (timestamps, duration, call forwarding status).
Usage data: We collect information about how you interact with the service, including login activity, feature usage, and device/browser information for security and improvement purposes.
Website data: We may collect information submitted through forms on our website, including contact form submissions and demo requests.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the ServiceHero AI platform
- Process and manage your subscription and payments
- Answer calls on your behalf, capture caller details, and deliver summaries to you
- Communicate with you about your account, service updates, and support requests
- Detect and prevent fraud, abuse, and security threats
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service providers: Third-party vendors who help us operate the platform (cloud hosting, payment processing, telephony infrastructure, AI model providers). These vendors are contractually obligated to protect your data.
- Legal requirements: When required by law, subpoena, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Call Recording and AI Processing
ServiceHero AI processes call audio using artificial intelligence to provide transcription, summarization, and intake services. Depending on your account configuration, calls may be recorded and stored.
You are responsible for providing any notices or obtaining any consents required under applicable law for call recording, monitoring, transcription, or AI-assisted communications. This includes compliance with state and federal wiretapping and recording consent laws.
Call recordings and transcripts are stored securely and retained in accordance with your account settings. You may request deletion of call data by contacting us.
5. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When you cancel your account, we will delete or anonymize your data within a reasonable period, except where retention is required by law.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of certain data processing activities
- Export your data in a portable format
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Cookies and Tracking
Our website may use cookies and similar technologies for essential functionality such as authentication and security. We do not use third-party advertising trackers. We may use analytics tools to understand how visitors use our website and improve the experience.
9. Children's Privacy
ServiceHero AI is designed for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. Your continued use of ServiceHero AI after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
Questions or concerns about this Privacy Policy or our data practices may be sent to:
ServiceHero AI is operated by ServiceHero AI, Inc.